2025
Artifact for Integrating Terms of Service and Service Level Agreements for Automating Cloud Service Management
Elena Molino-Peña, José María García, Antonio Ruiz Cortés
International Conference on Service-Oriented Computing (ICSOC) 2025
The report introduces TOSLA, an ontology-based language that unifies Terms of Service and SLAs for integrated contractual analysis. It also provides SPARQL queries to identify key terms and detect potentially unfair clauses.
Artifact for Integrating Terms of Service and Service Level Agreements for Automating Cloud Service Management
Elena Molino-Peña, José María García, Antonio Ruiz Cortés
International Conference on Service-Oriented Computing (ICSOC) 2025
The report introduces TOSLA, an ontology-based language that unifies Terms of Service and SLAs for integrated contractual analysis. It also provides SPARQL queries to identify key terms and detect potentially unfair clauses.
Integrating Terms of Service and Service Level Agreements for Automating Cloud Service Management
Elena Molino-Peña, José María García, Antonio Ruiz Cortés
International Conference on Service-Oriented Computing (ICSOC) 2025
The paper proposes an integrated ontology that semantically unifies terms of service and service-level agreements, enabling holistic analysis of customer agreements. This approach supports operations that consider interdependencies across documents and is validated with real cloud service providers.
Integrating Terms of Service and Service Level Agreements for Automating Cloud Service Management
Elena Molino-Peña, José María García, Antonio Ruiz Cortés
International Conference on Service-Oriented Computing (ICSOC) 2025
The paper proposes an integrated ontology that semantically unifies terms of service and service-level agreements, enabling holistic analysis of customer agreements. This approach supports operations that consider interdependencies across documents and is validated with real cloud service providers.
Towards a Reference Model for Automatic Analysis of Customer Agreements in SaaS
Elena Molino-Peña, José María García, Octavio Martín López, Antonio Ruiz Cortés
Actas de las XX Jornadas de Ciencia e Ingeniería de Servicios (JCIS) 2025
The paper presents a holistic conceptual model and catalogue of analysis operations for automating Customer Agreement (CA) analysis across the full service lifecycle. It also introduces a reference architecture designed to integrate and enhance automated tools, reducing the manual, error-prone effort typically involved in assessing SaaS agreements.
Towards a Reference Model for Automatic Analysis of Customer Agreements in SaaS
Elena Molino-Peña, José María García, Octavio Martín López, Antonio Ruiz Cortés
Actas de las XX Jornadas de Ciencia e Ingeniería de Servicios (JCIS) 2025
The paper presents a holistic conceptual model and catalogue of analysis operations for automating Customer Agreement (CA) analysis across the full service lifecycle. It also introduces a reference architecture designed to integrate and enhance automated tools, reducing the manual, error-prone effort typically involved in assessing SaaS agreements.
TOSL: An Ontology to Detect Abusive Services
Elena Molino-Peña, José María Cruz Lorite, José María García, Antonio Ruiz Cortés
ODRL and beyond: practical applications and challenges for policy-base access and usage control Workshop @ ESWC 2025
The paper presents TOSL, an ontology that structures the terms of service of SaaS providers to enable the automatic detection of unfair or abusive clauses. By modelling real agreements and querying them with SPARQL, the approach proves effective at identifying potentially harmful terms for consumers.
TOSL: An Ontology to Detect Abusive Services
Elena Molino-Peña, José María Cruz Lorite, José María García, Antonio Ruiz Cortés
ODRL and beyond: practical applications and challenges for policy-base access and usage control Workshop @ ESWC 2025
The paper presents TOSL, an ontology that structures the terms of service of SaaS providers to enable the automatic detection of unfair or abusive clauses. By modelling real agreements and querying them with SPARQL, the approach proves effective at identifying potentially harmful terms for consumers.
2024
Analysing Customer Agreements with LLMs: Is GPT-4 better than me?
Elena Molino-Peña, José María García, Antonio Ruiz Cortés
Actas de las XIX Jornadas de Ciencia e Ingeniería de Servicios (JCIS) 2024
The study evaluates how well GPT-4 can perform 37 analysis operations on Customer Agreements compared to human reviewers. Results show LLMs can often match human reasoning, though discrepancies arise from information gaps or misinterpretations by either humans or the model.
Analysing Customer Agreements with LLMs: Is GPT-4 better than me?
Elena Molino-Peña, José María García, Antonio Ruiz Cortés
Actas de las XIX Jornadas de Ciencia e Ingeniería de Servicios (JCIS) 2024
The study evaluates how well GPT-4 can perform 37 analysis operations on Customer Agreements compared to human reviewers. Results show LLMs can often match human reasoning, though discrepancies arise from information gaps or misinterpretations by either humans or the model.
Towards a Systematic Comparison Framework for Cloud Services Customer Agreements
Elena Molino-Peña, José María García
Service-Oriented Computing – ICSOC Workshops 2023
The paper presents a framework that automates the analysis and comparison of service contracts using language models to detect obligations, rights, and involved parties. A prototype and evaluation show that the system effectively supports understanding and reasoning about agreement terms.
Towards a Systematic Comparison Framework for Cloud Services Customer Agreements
Elena Molino-Peña, José María García
Service-Oriented Computing – ICSOC Workshops 2023
The paper presents a framework that automates the analysis and comparison of service contracts using language models to detect obligations, rights, and involved parties. A prototype and evaluation show that the system effectively supports understanding and reasoning about agreement terms.